Privacy Policy
Your privacy matters to us. Learn how SCS Flow collects, uses, stores, and protects your business information.
1. Information We Collect
Business Information
- Business Name
- GST Number
- Address
- Shop Information
Owner Information
- Name
- Email Address
- Mobile Number
Business Data
- Products & Inventory
- Customers & Suppliers
- Invoices & Payments
- Reports
Technical Information
- Browser & Device
- IP Address
- Login History
- Cookies
2. How We Use Information
Operate SCS Flow
To provide, maintain, and deliver the core services of our platform.
Authenticate Users
To verify your identity and manage secure access to your tenant.
Process Billing
To process subscription payments and generate your account invoices.
Generate Reports
To compile analytics and business reports for your usage.
Customer Support
To assist you when you encounter issues or have questions.
Security Monitoring
To detect, prevent, and address fraud or security vulnerabilities.
Improve Platform
To analyze usage patterns and improve platform performance.
Backup & Recovery
To ensure your data can be restored in case of emergency.
Notifications
To send important service alerts, security notices, and updates.
3. Data Sharing
We never sell your data.
We only share information with trusted providers when strictly necessary to operate our platform.
Payment Gateway
To process subscription billing securely.
Email Provider
To send transactional emails and alerts.
SMS Provider
To deliver mobile notifications and alerts.
Cloud Infrastructure
To host and process your data securely.
Backup Services
To securely store encrypted data backups.
5. Data Retention
Active Subscription
Your business data is retained indefinitely as long as your subscription is active.
Backup Retention
Daily automated backups are securely stored and retained for 30 days before permanent deletion.
Account Deletion
Upon account closure, active data is immediately removed. Backup copies are purged within our standard 30-day retention cycle.
Legal Requirements
We may retain certain technical or billing records for longer periods if required by law or to resolve disputes.
6. User Rights
As a user of SCS Flow, you maintain complete control over your business data. You have the right to:
Export Data
Download JSON Backup
Request Data Deletion
Update Information
Request Account Closure
Contact Privacy Team
7. Data Security
We employ enterprise-grade security measures to protect your information from unauthorized access.
8. International Transfers
To provide our services, your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.
9. Children's Privacy
SCS Flow is a B2B enterprise platform intended for businesses. Our services are not directed to, and we do not knowingly collect personal information from, children under the applicable legal age. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify customers of any material changes by posting the updated policy on this page and, where appropriate, sending an email notification or an in-app alert before the changes become effective.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Privacy Officer
privacy@scsflow.comSupport Team
support@scsflow.comPrivacy FAQs
Quick answers to your privacy concerns.
We collect business information (GST, address), owner details (name, email), business data (inventory, invoices), and technical information (IP, cookies) to operate the platform.
No. We never sell your personal or business data to third parties. We only share information with trusted service providers necessary to operate the platform.
Yes, you can export your business data and download a full JSON backup at any time from your dashboard.
You can request account closure and data deletion by contacting our privacy team at privacy@scsflow.com.
We store your data as long as your subscription is active. Upon deletion, data is removed from active systems immediately and from backups within 30 days.
Yes, all daily automated backups are fully encrypted to ensure your business data remains protected.